Need more proof that monopolies are bad business? Just try to pay a utility bill online sometime. I have just gotten through attempting to pay my cable, gas, and electric bills online. Exactly none of them offered what I would consider a minimally competent site. The exact problems varied, but there was one that was common across the three. Every single one required registration before they’d take my money:
By contrast, non-monopoly sites like Office Depot have long since learned that registration is an optional step they shouldn’t let get in the way of completing a sale. But the utility companies? Either they hire developers who are distinctly behind the state of the art, or they just don’t care because you have to pay them, or both.