Dear Amalgamated Bank,
I’ve recently begun using online banking to manage some accounts and was hoping to do that with my primary checking and savings account at Amalgamated Bank as well. However, your terms for AmalgamatedOnline state:
A personal computer running Microsoft windows with Internet access is required to access our Internet Banking System (the “System”). For security we require the web browsers to support 128-bit SSL encryption. For example, Microsoft Internet Explorer Version 5.0 (or later) and Netscape Navigator Version 4.75 (or later) are acceptable.
This is quite distressing. There is no need or excuse for a bank to use anything other than open standards to serve its customers in this way. Proper use of W3C standards such as XHTML, CSS, and HTML could ensure your services would be accessible to all your customers, regardless of their choice of computing platform. It would likely save you money as well, since standards based sites are routinely simpler, easier to use, easier to develop, and easier to debug.
Personally I do use a Mac to manage my financial information, as I’m sure many of your other customers do as well. Probably there are a few using Linux. There might even be some business customers who need to pull their accounts into an old VMS or MVS accounting system. It’s sad to see you’re going out of your way to segregate us from our data.
Thus, after being a loyal Amalgamated Bank customer for over ten years now, I will begin looking elsewhere for my banking services. I’m sorry to leave, but I can’t afford to stick with a bank that won’t provide basic services just because I prefer to use a Mac.
Elliotte Rusty Harold